Return & Refund Policy

Last updated: Jan 2026

We want you to be happy with your order. If something's wrong, here's exactly how we handle it.

Return window

You may request a return within 14 days of delivery. After this window, we're unable to offer refunds or exchanges, so please check your item promptly upon arrival.

Condition required

Items must be unused, unworn, and in original packaging with tags attached (if applicable). Items that are damaged, altered, or missing packaging through customer use will not qualify for a refund.

Non-returnable items

The following are final sale and cannot be returned or refunded:

• Sale, clearance, or discounted items
• Gift cards
• [Any items you can't realistically get back from a supplier — e.g. personalized items, intimate/hygiene products]

Damaged, defective, or wrong item

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging

We'll arrange a replacement or refund at no cost to you. Claims submitted after this window, or without photos, may not be eligible — this helps us confirm the issue actually happened in transit rather than from later use.

How to start a return

Email hello@gaudiaco.com with your order number and reason for return. We'll respond with next steps within 1–2 business days.

Refund processing

Once your return is received and inspected, refunds are issued within 5–10 business days to your original payment method. Please allow additional time for your bank to post the refund.

Delayed or missing packages

Because items ship from international fulfillment partners, delivery estimates are not guaranteed. If your order is significantly delayed beyond the estimated window shown on our Shipping Policy, contact us and we'll investigate with the carrier before any refund is issued — most "late" packages do still arrive.

Fraud & abuse protection

We reserve the right to refuse a refund or return if we suspect misuse of this policy (e.g. repeated claims, "wardrobing," or items returned in different condition than shipped).

Questions?

Reach out anytime at hello@gaudiaco.com — we're happy to sort out any genuine issue quickly.